returns & exchanges

We are currently not accepting returns or exchanges. As we mainly sell products to toddlers/youth we can not account for the item has been or what it has been exposed to. We do this to ensure no one receives a product that might contain allergens, contaminations, etc.

As a result, we do not offer refunds for purchased products. If you are unhappy with your purchase, please reach out to spatandco@gmail.com to discuss your order. Thank you for understanding.

damaged or faulty goods

Please inspect your order upon arrival and contact us within 72 hours if the item is defective, damaged, or you received the wrong item. We are human and can make mistakes, this will give us the opportunity to make the issue right.

Color variation of merchandise due to computer monitor resolutions, lighting and photography lenses are not qualified as damaged.

ORDER CANcELATIONS

You are able to cancel any order up until the point it has been fulfilled. If it has been fulfilled, we are unable to cancel and/or refund at that time.

To cancel an email us at spatandco@gmail.com. Be sure to include your order number and your request to cancel so we can assist you as quickly as possible.

CURRENT ORDER PROCESSING TIME

In stock items can take up to 14 days before they ship. We are not responsible for any shipment delays once the order has left the warehouse.

LOST OR STOLEN PACKAGES

Spat & Co. are not responsible for lost or stolen packages or any shipping issues once the package in question leaves the warehouse. Once it has left, it is then the responsibility of USPS, UPS, or FedEx. Please keep an eye on your tracking information provided to know when you should expect the order.

If you believe your package may have been lost or stolen, contact the carrier or our customer service, spatandco@gmail.com, for assistance in filing a claim if needed.

international ORDERS

Spat & Co. is not responsible for paying any import tax or duties. This is the responsibility of the customer.

damaged or faulty goods

It all begins with an idea. Maybe you want to launch a business. Maybe you want to turn a hobby into something more. Or maybe you have a creative project to share with the world. Whatever it is, the way you tell your story online can make all the difference.

contact us

spatandco@gmail.com